How can we help you?
Clear answers to your questions about Kennti, the FSP and the KP. The courses themselves are taught in German.
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Eight areas, from your account to the study tools. Each one is explained step by step.
Account & registration
Manage your e-mail address, password and profile — everything about your Kennti account.
Open the guideBuying & paying for courses
Stripe, PayPal, invoice, instalments — how a purchase works.
Understand paymentDashboard & course access
Progress, opening a course, certificates — it all sits in your dashboard.
Go to the guideVideos & study material
Playback, subtitles and PDF scripts — everything you need in order to study.
See the tipsLanguage & display
German, Arabic, dark mode — set Kennti up the way that suits you.
SettingsYour study path
FSP plan, KP plan, revision plan — find the route that fits you.
Find your planStudy tools
Flashcards, quizzes and atlases — every interactive tool in one place.
Explore the toolsSupport & contact
WhatsApp, e-mail and service hours — the fastest ways to reach us.
Ways to reach usYour questions, answered clearly
The eight questions we are asked most often, answered briefly and honestly.
How do I create a Kennti account?
Select Sign in at the top right, then Create an account. All you need is an e-mail address and a password. Once you confirm the e-mail, you land in your dashboard.
Step-by-step guide: Account & registration.
Which payment methods can I use?
You can pay by credit card, SEPA direct debit, PayPal, Klarna or bank transfer. Larger courses can also be paid in instalments.
More detail: Buying & paying for courses.
Do I get an invoice showing VAT?
Yes. Immediately after the purchase you automatically receive a full invoice with VAT shown separately by e-mail. It is also available for download in your dashboard.
What happens after the purchase — when do I get access?
With credit card, PayPal, Klarna and SEPA you have access immediately — the course appears in your dashboard on its own. With a bank transfer we unlock the course as soon as the payment reaches us, usually within one to two business days.
Can I reset my password?
Yes. The sign-in page carries a Forgotten your password? link. You receive an e-mail with a reset link straight away; it stays valid for 24 hours.
If the e-mail does not arrive, please check your spam folder. If that does not help: account help.
How does the FSP simulator work?
The FSP simulator gives you 87 real examination cases, each with the patient conversation, the doctor-to-doctor handover and the documentation. You can pause at any point, repeat a case and review your progress.
The detailed guide sits under Study tools.
What is the fastest way to reach support?
Reach us on WhatsApp or by e-mail at support@kennti.com. Our support team reviews every request. There is no fixed turnaround: how long it takes depends on the request and on the current volume.
All the routes at a glance: Support & contact.
Do I have a right of withdrawal?
Yes. You have a 14-day right of withdrawal from the date of purchase, as long as you have not actively used the course. Your dashboard carries a clearly marked withdrawal button for this; one click is enough.
Written by the Kennti team
Physician in specialist training — psychiatry and psychotherapy · Founder of Kennti.com
Last updated: 27 April 2026
Need to reach a person?
Four ways to reach us — choose whichever suits you. A person answers you.
Ticket portal
Open the portalHelp center
Open the help centerService hours and response times
- Core hours
- Monday to Friday, 9:00–18:00 Berlin time.
- Response time
- We deliberately do not promise a fixed turnaround. How quickly an answer arrives depends on the request and on the current volume.
- Weekends
- We read messages that arrive at the weekend but normally answer them on the next business day. Urgent problems with a live course or with signing in are handled at the weekend as well.
- Languages
- German, English and Arabic. Write in whichever language you are most comfortable with.
- Sensitive matters
- For questions about an examination situation or personal data, please use e-mail rather than WhatsApp — it is the more confidential route.
How the ticket portal works: You sign in with your Kennti account and describe your request. It becomes a ticket with its own number. Our team replies inside it, you get an e-mail, and you read the answer in the portal. Follow-up questions go into the same ticket, so the whole thread stays together and nothing gets lost in a chat. For payment and course-access questions this is the safest route, because your request is tied to your account without ambiguity.